All orders placed with Keal Teamwear must be sent by our website, email, post or in our shop, verbal orders over the telephone must be backed up by an email. All requirements for custom printing (i.e. players initials, squad numbers etc.) must be emailed or posted by the customer, custom printing details will not be taken verbally.
Payment for all orders placed with Keal Teamwear will need to be received before Keal Teamwear will process the order, this does not include Club Accounts who have an agreed settlement period. We can invoice sponsors at your request, but we must have cleared payment before we proceed with the order. Payment can be made by credit card, cheque, cash, bank transfer, unfortunately we cannot accept credit card payment via telephone. Cheques that are returned will be subject to a £10 administration charge. If you are paying by bank transfer please contact Keal Teamwear for relevant bank details.
All prices quoted by Keal Teamwear include VAT, junior sizes do not include VAT
All purchases that are via courier, require a signature for proof of delivery, upon delivery to the address given by the purchaser when placing the order. All goods remain the property of Keal Teamwear until delivery of order. Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to Keal Teamwear within three days of delivery.
Keal Teamwear only courier to UK mainland and do not export any goods.
We will replace any faulty products that you bring to our attention as soon as possible, we will not be responsible for goods, which have been mis-laundered or mis-treated. Personalised products cannot be replaced unless the garment is found to be faulty.
The purchaser is requested to return goods with the original till and/or credit card receipt. Please note all parcels must be sent back using Recorded Delivery. Please address returned parcels to: Keal Teamwear, 105 Walmgate, York YO1 9UA
Keal Teamwear reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with by the purchaser. This does not affect your statutory rights.
Goods returned that are not faulty will be given a full refund for the products although carriage cost will not be refunded. It is also the purchasers’ responsibility to pay for the return of items.
Keal Teamwear will reimburse postage cost for faulty products, a proof of postage cost will need to be sent with returned goods.
TEAMWEAR EXCHANGE/CANCELLATION CHARGES
Teamwear items that are ordered incorrectly by the customer and an exchange required are subject to a handling/administration charge.
All items must be returned in the original packaging and returned to Keal Teamwear at the customers cost; the original invoice will need to accompany the goods.
Keal Teamwear will only accept exchanges up to 14 days after the original invoice/delivery date.
Keal Teamwear will not accept returns or exchanges for items that have been ordered incorrectly and have been custom decorated.